Terms and conditions

This section outlines the terms of sale for products and services available from FLEXSTAR, in general.

Prices, Taxes, Fees

We aim to provide our customers with competitive prices on the products we offer. Prior to submitting your order, you will have the opportunity to review product prices and any applicable sales tax, shipping, and handling charges. Prices are exclusive of, and customer shall pay, all taxes, duties, levies or fees, or other similar charges imposed on FLEXSTAR or on the Customer by any taxing authority (other than taxes imposed on FLEXSTAR's income) related to Customer's order.

Notify FLEXSTAR promptly should you believe your order has a pricing error. FLEXSTAR reserves the right to change prices at any time. Should we lower the price of the product you purchased, you may contact us by email. Please refer to our Price protection information for full details and exclusions.

Despite our best efforts, items on our web site may, on rare occasion, be mispriced. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Payment and Financing

We accept payment methods of PayPal, T/T, Credit Card.

FLEXSTAR reserves the right to decline or cancel orders at any time. Notification is via email to the email address you provided when submitting your order. We assume no responsibility for issues resulting from such declines, cancellations, or email notification failure. Order costs will be charged to your account upon acceptance.

FLEXSTAR begins processing accepted orders immediately and is therefore unable to accept order cancellation requests once you have received an order confirmation. If an order is processed in error, contact our customer service immediately.


Once the production is finished and packages are ready to ship, we will inform you for shipping arrangement. Please offer us the correct shipping info (address, contacted person, call, and other information that needed to be offered).

For your protection, a signature is required for most deliveries. We do not allow address changes after an order has been accepted.